Need to return or exchange your item?
You may return or exchange your item within 30 days from the date you received your order. All returned merchandise must be in new/original and resalable condition with all tags and original packing attached. Final sale items are not eligible for return or exchange.
To return or exchange your item(s), please email us stating the reason for your request. We will review your request and will send you a case number and Return/Exchange form once authorized. Please ensure to include your order number and case number on the Return/Exchange form, otherwise there may be delays in processing your return.
Once we receive your return, it will be processed within 10 business days and refunded to your original form of payment. We will email you once it has been processed. Shipping fees will not be refunded. If you have requested an exchange, the shipping fee for the new order will be waived.
Please note: All return shipping fees and other miscellaneous fees are the responsibility of the customer. Return packages are the customer’s responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
Upon dispute, ILLSOME Sdn. Bhd. reserves the right to make the final decision on all returns cases.
Final Sale Items (not eligible for return or exchange):
• Accessories (Hats, Belts, Watches, Wallets, Socks, Jewelry, Cases, Pins, Keychains, Ties and Scarves)
• Grooming Products
• Underwear and Swimwear
• Electronic Devices (including Headphones)
• Print Items (Books, Magazines and Stickers) and Stationery
• Homeware (Candles, Carpets, Towels, Toys and Umbrellas)
• Gift Cards
• Marketplace items
• Sale Items
Are any of your items incorrect, missing, or defective?
Please contact us if you received merchandise that is incorrect, missing, and/or defective within 7 days from the date you received your order. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Please send all returns to the address listed below. All returns must include the completed Return/Exchange form.Illsome Sdn Bhd
The Strand, No. 33M, Jalan PJU 5/20,
47810 Petaling Jaya, Selangor.
Tel : +60102681996