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 Delivery & Shipping     Returns Policy     Payment

Payment

We offer several payment methods to make your online purchases as convenient as possible for you. All payment transactions are calculated in USD and are based on the exchange rate of the transaction date.

Credit Card

We accept all major credit cards including VISA, Mastercard and American Express.

PayPal

We accept PayPal payments for all registered PayPal users. For more information on how to purchase using PayPal, please visit: https://www.paypal.com.

Billplz

We accept Billplz payments for all users with a billing or shipping address in Malaysia (please select “Malaysia” as your billing/shipping country during checkout). For more information on how to purchase using Billplz, please visit: https://www.billplz.com/.

SenangPay

We accept SenangPay payments for all users with a billing or shipping address in Malaysia (please select “Malaysia” as your billing/shipping country during checkout).

Fraud Prevention

We reserve the right to request and obtain credit card information from customers to ensure and verify online payment security. If the customer does not provide this information or if any transactions are found to be fraudulent, we reserve the right to cancel the order as well as the customer’s account. The requested information will be strictly confidential and used only for verification purposes.

Refunds

All refunds will be credited to your original form of payment and may take additional processing time depending on your payment method and bank. Please see estimated process times for refunds below.

Credit Card: 2-5 business days
PayPal: Immediate
SenangPay: immediate
Billplz: 1 business days

Other Questions?

 

We offer support in EnglishMandarin and Cantonese.

Send us an email and we’ll get back to you within 24 hours.

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Monday-Saturday, 9am-6pm GMT +8
(limited support on weekends)