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   Delivery & Shipping     Returns Policy     Payment

Delivery & Shipping

Orders are shipped mainly via Poslaju , DHL and SKYNET depending on the shipping address.

Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications or customs clearance.

Delivery Times and Costs

SHIPPING WITHIN MALAYSIA

Free Standard Local Shipping

Free shipping within Malaysia. You will receive your order within 7 working days once the payment is authorised and verified. Please allow us to take 1-2 days to process your order and prepare it for shipping, please note that we don’t ship on weekends. You will receive an email that will notify you of the tracking number and the courier company we’ve used to ship your order.

**Please note that these are estimated delivery times only, we do not guarantee delivery dates.  iLLSOME shall not be liable for any loses, liabilities, costs , damages, charges or expenses arising out of late delivery.

 

INTERNATIONAL SHIPPING INFORMATION

Standard International Shipping

Customs, import taxes, duties and collection fees may apply and vary according to the country. These charges are not inclusive in the order purchased and is solely bear by the customer. Any applicable fees will be due upon delivery.

You will receive your order within 7 working days once the payment is authorised and verified. Please allow us to take 1-2 days to process your order and prepare it for shipping, please note that we don’t ship on weekends. You will receive an email that will notify you of the tracking number and the courier company we’ve used to ship your order.

Delivery rates


Singapore     20SGD

Europe          30EUR

Asia               30USD


**Please note that these are estimated delivery times only, we do not guarantee delivery dates.  iLLSOME shall not be liable for any loses, liabilities, costs , damages, charges or expenses arising out of late delivery.

Order Tracking

Once your order has shipped, we will send your tracking information. If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at info@illsome.com for more information.

You can track your order here:

Aftership

Please note: Malaysia tracking numbers may take up to 24 hours to register in their tracking system.

Import Taxes & Duties

All import tax and duty fees will be covered by us. If you are charged any duty/tax fees for your order, please contact us and include a copy of the invoice so we may settle the charges.

Customs & Regulations

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

Foreign Transaction Fees

Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank’s pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.

Other Questions?

 

We offer support in EnglishMandarin and Cantonese.

Send us an email and we’ll get back to you within 24 hours.

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Monday-Saturday, 9am-6pm GMT +8
(limited support on weekends)